Poland is an emerging market for telehealth: the country is ready to use telehealth on a larger scale in the years to come. In recent years, the use of telehealth has taken off due to the high need for healthcare professionals, COVID and the Ukrain refugee crisis.
There are some very interesting telehealth companies on the market in Poland, and some of them have already become true unicorns.
Here are 10+ telehealth companies in Poland you should know.
Get the full report on telehealth in Poland: ‘The emerging telehealth landscape in Poland’
Breakdown of the telehealth market in Poland
Where do we situate them in the telehealth market? CB insights breaks down the telehealth market into 5 categories:
- telemedicine providers, platforms and marketplaces
- teletherapy, coaching & care management
- virtual/digital care enablement
- remote monitoring & diagnostics
Following the breakdown of the telehealth market by CB Insights, we introduce these Polish telehealth companies:
- Jutro Medical
- Helping hand
- Comarch Health care
Get the full report The emerging telehealth landscape in Poland
1. Docplanner is the leading telehealth platform
Docplanner (or ZnanyLekarz in Poland) was founded in 2012 by Mariusz Gralewski en now is one of Polands unicorns in the doctor booking space. It offers doctors and clinics a SAAS-tool to digitise their practice and allows patients to book online appointments with health care professionals (HCP).
The Docplanner group is active now in 13 countries worldwide (Latin-America, Turkey as wel as Europe, next to its home market Poland). In Poland, Docplanner cooperates with Telemedi, the biggest digital health platform in Poland.
Docplanner has a total of 140,5 M USD funding in february 2023. One of the investors is UK-based OnePeak, where funding is led by Belgian Partner Humbert de Liedekerke. Since its most recent funding round, Docplanner has accelerated its growth by acquisitions, latest being Polish MyDR in january 2023, a medical software provider. This is its first acquisition in Poland.
2. and 3. Jutro Medical and HomeDoctor focus on hybrid care
One of the youngest telemedicine platforms (founded in 2020) is Jutro Medical. Jutro Medicals’ mission is ‘to bring your family doctor always near you’.
They offer hybrid healthcare in clinics, virtual visits via the Jutro Medical app and prevention. They have clinics in Warsaw, Cracow, Wroclaw, Catowice, Poznan and Gdansk. CEO Adam Janczewski brings primary health consultations focused on the personal needs of modern patients. And that seems to work out quite well: Jutro Medical recieves a 4.8 score of its patients. Jutro Medical is also active in Austria and Ukraine.
Another interesting hybrid care provider is HomeDoctor. As the name indicates, HomeDoctor combines virtual visits and prescriptions with physical visits in a clinic and with home vists of a doctor the same day. Over 350 doctors from +30 specializations ‘provide the comfort of a quick diagnosis in the comfort of your home’.
HomeDoctors’ website is a smart booking system where patients can choose the type of specialist and type of visit and where they can schedule and pay for the visit. HomeDoctor offers home visits in most Polish cities.
The company of Szymon Horaczuk cooperates with assistance providers and insurances all over Europe, like Europ Assistance, Allianz and Nationale Nederlanden. And it has partnered with TwoPsycholog for mental health.
4. Edoktor24.pl: telehealth platform and digital care enabler
Edoktor24.pl is one of the Polish pioneers in telehealth. Back in 2013, founder Mateusz Fliz pointed out the benefits of teleconsultations for Polish patients.
Over the past few years, the company has evolved from teleconsultation platform to a broad monitoring platform, giving doctors the ability to follow up with patients across all disciplines and help them with diagnosis too. Edoktor24.pl also supports doctors to build out their e-cabinet.
Today, the bulk of their customers are B2B, using service packages. In 2022, they started developing prevention packages for corporate employees.
Read all about telehealth in Poland in our report: ‘The emerging telehealth market in Poland’
5. Telemedi: fastest growing company in health and lifesciences in Poland
Telemedi is nominated 3rd fastest growing company in health in Europe and number 1 in Poland in this category.
CEO and co-founder Pawel Sieczkiewicz of Telemedi positions his company as a digital care enabler. Telemedi is the ‘plug and play’ for insurance companies and business customers: their digital care platform makes it possible for health systems, insurers (like AXA and Allianz) and other B2B customers to deliver telehealth services.
Telemedi offers a whitelabel telehealth platform and ecosystem and an API and they deliver telehealth services B2B2C and B2C. Patients can use telemedi for digital and chat consultations, erecipe and notes and ereferrals. Telemedi offers its services in 14 languages. In Poland, they cooperate with Znanylekarz (Docplanner group).
Poland’s largest online pharmacy DOZ has partnered with Telemedi to offer teleconsultations to its online clients.
Telemedi accelerated during the covid pandemic and now has raised 7,4 million dollar, with investments from Google startups, Black Pearls VC, Uniqa Ventures and PKO ventures (from the largest Polish Bank).
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6. Takescare: health management packages for individuals and business customers
‘Virtual care for your body and mind’. Krakow-based Takescare makes it possible to subscribe to a health management package for you and your family and have a dedicated virtual doctor (GP and specialist). For business customers, takescare includes mental health services and chronic disease management.
The offering of Takescare approaches a tailor made health insurance, and you can build your personal choice, including medicine booking and premium services like second opinion and laboratory tests. This makes it possible for patients to have a full mobile care journey.
But the broader goal of Takescare is ‘to bring innovative health care and quality of life to all patients’. That’s why Takescare cooperates with StethoMe and Higo, two Polish remote diagnostics solutions, for example.
Takescare was founded in 2016 by Dominik Mazur and is now available in 6 languages. In 2022, Takescare was selected for the Hub Munich insurtech program.
7, 8 and 9. Removing the taboo on mental health care: TwojPsycholog, Wellbee and Helping Hand
Helping Hand was the first teletherapy platform in Poland back in 2016. The platform offers mental health education, guidance and support video’s and webinars. People also have the possibility to chat with a therapist. Helping hand has a B2B2C model: employers offer the support to their employees.
It’s no wonder 2 of the youngest Polish telehealth startups focus on mental health and were founded during the COVID-pandemic. Wellbee and TwojPsycholog try to remove the taboo on mental health and make mental health care accessibe for every Polish citizen.
The focus of TwojPsycholog is on booking an appointment with a certified psychologist for a consultation at home, in the office or online. TwojPsycholog wants to be the first stop for people looking for mental health care. It offers psychotherapy by individual therapists and in specialised centres. Patients pay the normal price for the session. TwojPsycholog cooperates with HomeDoctor and Mindgram (mental care and wellbeing platform for employees).
Wellbee was founded by Pawel Chrzan and is a full teletherapy platform for individuals and business customers that’s available every day from 8 am to 21 pm and 10 am-2 pm during the weekend. Wellbee offers psychotherapy and psychiatric online sessions ‘tailor made for you’.
In this process, the so-called ‘therapy guide’ is important. It’s a dedicated person who’s your personal guide to choosing the right therapy and connecting you with the best therapist for you. People receiving therapy via the Wellbee platform will always have a free ‘therapy guide’ session before starting the actual consultations with a specialist.
10. and 11. Comarch health care and Medapp: broad international digital health companies build in Poland
Comarch group is a broad international IT-group and has its roots in Poland. Within the group, Comarch healthcare goes back to 2008 when they started building their remote medical centre as Imed24, which is still located in Krakau. In 2022, Comarch group has build its first data center in the USA.
In 2020 Comarch Health care acquired French company 2CSI and now offers a set of telehealth software and connectivity products, and remote monitoring solutions, both B2B and B2C.
Comarch healthcare is active in 10 European countries (including Belgium, Netherlands, Germany and Rumania) and recently also in Japan. They offer telemonitoring solutions for elderly persons, diabetic care, cardiology, prevention, … . In Belgium, the comarch health app is level 1 in the mhealth pyramid.
Medapp is the fast growing company Krzysztof Medrala founded in 2010. Meddapp builds technologies for digital health care and monitoring. They offer a digital care platform, digital clinic and remote diagnostics technology in cooperation with Microsoft Hololens, J&J and GE Healthcare.
Since 2021, Medapp has invested heavily in international expansion and now operates in Brasil, Mexico, Germany, Finland, Slovakia and the Czech Republik.
12. Infermedica: triage, intake and follow-up in the primary care journey
Wroclaw software engineer Piotr Orzechowski founded Infermedica in 2012. It’s an AI platform ‘to help find people the best care, whether that’s visiting a doctor in person or being directed to telemedicine or self-care at home’.
Infermedica develops white-labled pre-diagnosis and triage solutions, like a symptom checker, triage, connection to care, pre-visit intake-all on their AI-based medical guidance platform. And Infermedica is working on post-visit solutions too: for analysis of new symptoms, treatment plan follow-up, care guidelines and post-visit checkups.
Healthcare providers, telemedicine companies and insurers use the Infermedica platform or the module(s) to make decisions about the best care and to guide patients towards the primary care journey.
Infermedica is a B2B(2C) company, but they also have created Symptomate, a consumer-faced and free online symptome checker.
Right now, Infermedica is available in 21 languages in 30 countries (including USA, Germany, Senegal, Slovakia and India) and 21 million health checks have been carried out.
Their clients include Portuguese insurance company Médis, Microsoft, Allianz Partners and NY-based health information platform Every day health.
We have obviously not been able to discuss all telehealth startups in Poland in this article.
But what is clear is that in the largest CEE economy in Europe, telehealth is benefiting the country both socially and economically. Telehealth has helped to make healthcare accessible, reduce the taboo on mental health and reduce ED-visits.
Regulations since 1996 and reimbursment for primary care delivery have made it possible for telehealth startups in all segments to develop and grow. For many of them, the Google startup hub in Krakow was quite important. But also investors like PKO bank, EIT health, Cogito Capital and One Peak Partners (London) invested in this market.
This ecosystem makes it possible to develop new services and operate in new markets and in turn will have its impact on economic growth for other Polish companies: insurance companies, hospitals, pharmaceutical companies, telecom, retail, HCP…
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